Warranty, Shipping and Installation

Thank you for taking the time to visit our site.

We have been distributors for these specialised  teppanyaki-style grills in the Australasian region. 

We are based in Queensland and offer full product usage and installation support, Australia wide. It has been 16 years since we introduced these products into the Australasian market, when they were first developed in Germany.

During that time, we have gained extensive experience and expertise in installation and product support.

With every sale, we include full documentation for trouble-free installations, and provide expert advice to ensure trouble-free installation.

We offer a full 5 year manufacturer’s product warranty with 12 months on all electrical components. We use TNT as our preferred courier and all shipments are fully insured.

The comprehensive Installation instructions that are provided ensure tradespeople installing benchtop materials can complete a perfect job.

For example :

  • For Timber benches, you can contact a local cabinet maker
  • For Stone benches, you can contact a local marble supplier

Please note – Support brackets may be required to support the cooking unit.